Terms of Service

Updated 2026-10-30

The service

NoMac is a developer service: cloud macOS virtual-machine sessions for building, testing and shipping software, with SSH, HTTPS commands and MCP access, and NoMac Simulator, iPhone and iPad Simulators on shared Apple-silicon Macs, driven through simulator-use, the API, MCP or the SDK. You choose and run the software. You keep ownership of your code and files. Time is bought as prepaid credit; creating an account does not purchase anything.

NoMac's App Store tools sign, upload and submit apps on your behalf, using credentials you provide (an App Store Connect API key). You keep full ownership of your code, your Apple account and your apps. We execute the operations you (or an agent acting with your API key) request, and nothing else.

Your responsibilities

• Use NoMac for software development only: building, testing, signing and shipping software, CI/CD and the developer tools around them. Not as a general-purpose desktop, for office work or to host services.
• You have the rights to the code you push and the content you publish.
• Store answers that are legal attestations (age rating, privacy labels, export compliance for non-standard cryptography) are yours; NoMac transmits them verbatim.
• Keep your NoMac API keys secret; anything done with them counts as you.
• People and agents you let use NoMac through your account, such as your platform's users on its phones, are your responsibility: what they do counts as you.
• No malware, no App Store policy evasion, no other people's Apple accounts.

Credit and files

Cloud Mac credit is sold in one-time purchases of $10 to $100, before applicable tax, processed by Polar. There is no subscription and nothing renews. Mac sessions use credit at $0.90 an hour of ready time and phones at $0.90 an hour, billed by the minute with a one-minute minimum. Credit does not expire. The hourly price can change: a change applies to sessions and phones started after it, and credit you hold when it changes keeps the hours it bought, through promotional credit added to your account. Each account may run one Mac session at a time, or two when the second is requested as a parallel session by an account that has bought credit and NoMac has capacity to spare, and two phones at once, more on request. A session or phone stops when its credit or limits run out; there are no automatic overage charges. Credit bought with a discount code is promotional and is not refundable as cash. Larger purchases include bonus credit (currently 5% from $30, 10% from $50 and 20% at $100); bonus credit is promotional, is not refundable, is removed in proportion to any refund of its purchase, and future tiers may change.

Queue and setup time are free. Time counts from ready until the stop, including time between commands. Sessions and phones stop at their funded limit, time limit or idle timeout. Disconnecting is not stopping. Capacity may require waiting in a queue.

Stopping deletes the virtual machine and every file on it outside its drive. A session has a drive unless it starts without one (mounted at ~/drive, 20 GB; a drive made before October 19, 2026 keeps its 50 GB), kept between sessions and saved when a session stops. An account keeps up to 10 drives unless agreed otherwise; a drive is deleted after 90 days without a session (30 days for a drive NoMac made for a session that named none), when you reset it, or when a new drive past the account's limit replaces the least recently used one it can do without (never the account's default drive, one in use or one still saving). A save can be lost if a Mac fails before it uploads, so the drive is not a backup service: keep source in version control and download other work before stopping. Retained command output is bounded and older logs may expire.

A phone is erased when it stops. The account's workspace (the projects its phones build and their build output) and the phone states it saves are kept between phones, encrypted, so builds stay incremental and a saved state restores on any of its phones; both are deleted after 90 days without a phone. Every phone is recorded: its replay, the screen beside the calls made to it without the text typed through them, is kept for 7 days. Anyone holding a phone's view, control or replay link can use it while the link lasts.

Your first purchase of Cloud Mac credit has a 7-day money-back guarantee: within seven days of payment, email support@nomac.app and the part of that purchase you have not used is refunded to the original payment method. No reason is needed. Bonus and promotional credit are not refundable. For a billing error on any other purchase, contact support@nomac.app.

NoMac Builder (existing subscribers)

The Builder, NoMac's earlier build and publishing service, is closed to new subscriptions. For existing subscribers: subscriptions are processed by Polar (merchant of record). Plans meter builds per month (every build attempt counts) with hard caps by default; cancel anytime. Cloud Mac credit is separate from Builder quotas. Subscriptions keep their contracted prices ($7.99/month for Starter,$19.99/month for Pro, before applicable tax) while continuously subscribed on that plan.

Request a full refund of your first paid subscription purchase within seven elapsed days of successful payment, through Usage & billing while signed in, or support@nomac.app. The account screen shows the deadline in UTC. Refunds include the corresponding refundable tax and return to the original payment method, without a deduction for build usage. A reason is optional. A confirmed refund also cancels future renewals; paid access from that subscription ends when the refund succeeds and cancellation is confirmed. Already admitted builds may finish. Renewals and plan changes do not restart the guarantee. Timely requests remain eligible while processing; prior refunds, disputes, or complex plan changes receive review with the original request time preserved. Ordinary cancellation without a refund remains available through subscription management. Bank processing time varies.

The honest parts

• Expect rough edges. We may throttle or pause the service to protect the fleet.
• Apple's review decisions are Apple's; readiness linting improves odds, not promises.
• Liability is capped at the fees you paid in the last 3 months.
• We can terminate abusive accounts; you can delete everything at any time.

Questions: support@nomac.app